EpicCare Link

Action required to continue access to EpicCare Link

CyberArk® is replacing SecureAuth for authentication. You MUST complete these steps or there may be disruption and some delay in accessing EpicCare Link.

  • Step 1: Go to CyberArk.BSWHealth.org to register on a computer. This guide provides the steps to register. Do not close your browser and move to step 2.
  • Step 2: Follow these linked instructions to add the CyberArk® Identity app to your mobile device using customized QR codes. Note: During the process, you will scan the device QR code twice and the OTP QR code once. This will connect you to your BSW CyberArk® Identity app account, which displays a landing page when opened.
  • To add the CyberArk Desktop Authenticator to your workstation to generate time-based one-time passcodes, use this guide to walk you through downloading the file package and installing it on your workstation.

EpicCare Link securely connects referring practitioners and staff to select patient information in the Baylor Scott & White Health Epic electronic health record.

With EpicCare Link, referring practitioners and staff can:

  • Have secure access to their patients’ medical records
  • Receive results and notifications, and securely send HIPAA-compliant messages to Baylor Scott & White practitioners.
  • Make referrals and upload documents to a patient’s Epic chart.
  • Order imaging tests and receive secure access to radiologists’ results assessments.
  • Review clinical documentation to verify patient billing is accurate and supported, a feature that can also be utilized for coding and charge reconciliation.

EpicCare Link for Post-Acute Facilities

Post-acute entities that interact with Baylor Scott & White discharging facilities can apply for a customized EpicCare Link access that allows them to accept and deliver secure communications electronically.

With EpicCare Link, nurses, managers, and physicians at post-acute facilities can:

  • Electronically accept discharge placement requests sent from Baylor Scott & White case management
  • Access patients’ medical records at Baylor Scott & White, which can improve the quality of care for the patient
  • Securely send HIPAA compliant messages to Baylor Scott & White case managers
  • Upload documents, after HIM approval, to the patient’s BSWH medical record

How to Request Access

Review HIPAA training

Each applicant must review the HIPAA Training prior to requesting access

New site/practice request for access

  • For medical practices and post-acute facilities, the authorizing physician/authorizing director must complete the New Site Authorization form to submit with a request
  • Use the online EpicCare Link access request form to submit a request for a new site/practice
  • Please use Internet Explorer 11 (or later) when filling out the online request form
  • The online access request form must be submitted by the designated site administrator identified on the form

Adding new users to existing site/practice

New user requests for an existing site/practice must be submitted by the site administrator.

  • Log into EpicCare Link
  • Go to the Manage My Clinic tab, select Requests > Request New Account

EpicCare Link Log in and Support

If you are having issues logging in, please contact the IS Service Desk and select Option 1


More from Physician Relations

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844.74BSWMD (27363)

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